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Frequently asked questions

What file formats do you accept?


We accept audio and video recordings in acc, aif, aiff, amr, ape, au, cda, gsm, flac, m4a, mid, mp3, mpga, ogg, raw, shn, sri, vox, wav, wma, 3g2, 3gp, avi, flv, m4v, mov, mp4, mpeg, mpg, video, and wmv. Email us if your file is in a different format.




Do you share my information?


Under no circumstances will we share your information with any third parties. All information remains secured and only accessible by only those with explicit privileges.




Do real people transcribe my audio/videos files?


Yes - 100%. Real people with years of transcription experience and are familiar with nearly every industry-specific content and accent.




What is your accuracy guarantee?


We guaantee 98%+ accuracy. Transcription services must be accurate,​ as inaccuracies skew research findings - with a potentially detrimental impact on the results and learnings - hence, defeating the purpose of transcription.